Top 10 tips to improve your reputation

Top 10 tips to improve your reputation

Reputation is generated by ‘people talking about you’; that can include people writing about you too and that can include: Emails Social media Blogs including comments on your blog or someone else’s, possibly a third party’s Testimonials or recommendations on various...
Being in the spotlight

Being in the spotlight

I was reading something the other day that featured a quote: It’s not what you say about your business that matters; it’s what other people say.  Whilst what other people say is really important, really smart business owners invest time and effort in...
Being in the spotlight

Reputation + Relationship = Revenue

On a theoretical level we all know that reputation is important and that, without a relationship, business does not get done – so you need both to generate revenue reliably. If you are proactive in building strong relationships you’ll enhance your...
What is your reputation worth?

What is your reputation worth?

That’s a big question – and one that it’s probably difficult, if not impossible to put a number on.  Most of us work hard, try to keep our customers happy, help people where we can and hope that people like what we do and say good things about us to...
Being in the spotlight

A bit more than expected

Everyone talks about ‘exceeding expectations’; in fact, this phrase has become so over-used that it’s almost lost its meaning. Getting something wrong in your customer relationship can have long lasting consequences – and people do talk when...