‘What’s the goss?’

‘What’s the goss?’

Everyone loves a bit of gossip – and, while women are usually up front with their interest in a good bit of gossip, men hold their own when talking about sport, business or anything else they’re interested in. So, what has gossip got to do with reputation? As soon as...
What’s your marketing strategy?

What’s your marketing strategy?

If you haven’t really got past writing the odd blog article and posting on social media when you have time, you need to take some time out and put a proper marketing strategy in place. OK – that sounds a bit like a teacher (or maybe your mum!)  But if you’re serious...
First impressions

First impressions

You may have heard the quotation ‘You never get a second chance to make a first impression’.  It’s not just a clever phrase, it’s very true.  In a world where information is thrown at us in a constant deluge on social media, it’s doubly true.  That amazing first...
Task v. People

Task v. People

Take any personality profiling test and you’ll find that, somewhere in the report, it will identify whether you’re a task-focused person or a people person.  Most of us want to be seen as people-focused, but even if you’re a task-focused person, it doesn’t mean that...
Do you have a reputation gap?

Do you have a reputation gap?

You may have seen on social media that, along with my co-author Peter Roper, I published a new book The Reputation Gap in mid-May.  The question I keep being asked is ‘What is a reputation gap?’ It’s the difference between 4 stars and 5 stars. It’s about customer...